Top-up status guide
Crypto payment confirmed, mobile top-up pending: two different statuses
Direct answer: a confirmed crypto payment proves that the invoice reached paid status. It does not by itself prove that operator credit, a PIN or another mobile product has been fulfilled. Check the order status and the recipient operator account separately, then open one ticket with the evidence instead of purchasing again.
A paid invoice and a completed top-up answer different questions
| Status | What it establishes | Next check |
|---|---|---|
| Awaiting payment | The invoice has not recorded the required transfer. | Do not treat the order as paid or expect fulfilment. |
| Confirming | A transfer may have been detected but has not reached paid status. | Keep the invoice open and avoid a second transfer. |
| Paid | The crypto payment has been confirmed for that order. | Check the product fulfilment and the operator’s own balance or activity. |
| Operator credit visible | The recipient account shows the recharge outcome. | Check whether an existing plan, debt or other operator rule immediately used part of the balance. |
Follow the path that matches the selected product
Check balance and activity
For a direct top-up, the recipient should use the operator’s official app, web account or balance method. A third-party storefront cannot replace the operator ledger.
Check the fulfilment message
Use a PIN only when the selected product explicitly supplies one. Do not assume every mobile top-up is delivered as a code.
Check the active benefit
A plan may appear under usage or subscriptions instead of the money balance. Confirm the exact product type before calling it missing.
For 2degrees, the app Home screen shows Prepay balance and remaining allowances, while Spend shows recent top-ups and transactions. If the added balance looks lower, a plan renewal or Prepay IOU deduction may explain it; use the dedicated 2degrees balance guide. For Spark, MySpark separates usage from the prepaid balance. Smart’s app likewise shows active subscriptions separately from Load Balance.
Collect one clear record before asking for help
- Order reference and the invoice status shown by Mirogift.
- Crypto asset, network and wallet transaction identifier.
- Exact operator, country and selected top-up value.
- The operator balance, activity or subscription view checked by the recipient.
- Whether the product promised direct credit, a PIN or another format.
If payment is paid but fulfilment is still not visible, open a support ticket with these details. Do not include a wallet seed phrase, private key or full delivered PIN. Do not buy the same top-up again merely to test whether the first one arrives.
Pending top-up questions
Can payment be confirmed while the top-up is still pending?
Yes. Payment confirmation and operator fulfilment are separate events, so the invoice and operator account can temporarily show different stages.
Should I send crypto again?
No. A paid invoice should not receive a second transfer. Keep the first order reference and check fulfilment.
Does a lower balance prove the top-up failed?
No. An existing plan renewal, operator debt or another documented account event may use credit. Check the operator transaction history.
Official balance and activity references
Checked 12 September 2026. 2degrees App help ↗ · Spark app help ↗ · Smart reload help ↗ · Smart promo activity ↗